Reference

What You Agree To When You Use ball7

These legal terms set out how your account works, what we expect from you, and what you can expect from us. Access to ball7 depends on local law and is available only where eligible under your region's regulations.

Account RulesData & PrivacyWallet Use PolicyEligibility by RegionContact & Disputes
ball7 What You Agree To When You Use ball7
ACCOUNT SECURITY PRACTICES

How We Handle Your Data and Account Access

Your account data is stored securely and accessed only for the purposes described in these terms — account management, payment verification, and fraud prevention. We do not sell your personal information to third parties. Here is how we handle the key areas that matter to your account.

Data Retention

We keep your account records for as long as your account is active and for a period after closure as required by applicable regulations. You can request a summary of the data we hold by contacting support.

Cookie Use

We use cookies to keep your session active across mobile and desktop, remember your preferred wallet, and detect unusual login patterns. You can manage cookie preferences from your browser settings.

Account Security

Login is protected by OTP verification sent to your registered mobile number. If you access ball7 from a new device — switching from your phone in Semarang to a desktop, for example — you will be asked to re-verify.

Requesting Changes

To update your registered name, contact number, or linked wallet, submit a request through live chat with your account ID. Changes to payment details require re-verification before they take effect.

LEGAL CONTACT PATHS

Reach Us About Legal or Account Queries

If you have a question about these terms, your account status, or a transaction dispute, our support team handles legal and account queries through the channels below. We aim to respond to formal account or policy queries within one business day.

Live Chat Open the chat widget from your account dashboard to reach our support team directly. For legal queries, select the Account & Policy topic so your message is routed correctly.
Email Support Send detailed account or policy questions to our support address. Include your registered account ID and the wallet type — DANA, OVO, or GoPay — if your query involves a payment.
Help Centre Our help centre covers account verification steps, wallet linking rules, and how to submit a formal dispute. Available any time from your mobile browser or desktop.

Common Questions About ball7 Terms

These are the questions we hear most often about account rules, data handling, and legal eligibility. If yours is not here, reach out through live chat or email.

Account access depends on local law and is available only in eligible regions. You must meet the age and residency requirements that apply where you are located before registering.

Wallet details are used only for transaction matching and verification. We do not store full wallet credentials — only the reference needed to confirm your identity against your account registration.

Yes. Contact our support team with your account ID and a data request. We will compile the relevant account records and send them to your registered contact within a reasonable timeframe.

Raise the dispute through live chat or email, including your account ID and the transaction date. Our team reviews the account logs and responds with findings, usually within one business day.

Yes. We notify you through your registered contact when terms are updated. Continuing to use your account after the update date means you accept the revised version.

Submit a closure request through support. We process the request, settle any pending wallet balance, and retain your records only for the period required under applicable regulations.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.